Customer Service
Top 5 Questions
Top 5 Questions
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day.
| Delivery option | Delivery times | Delivery cost |
|---|
We will get this fixed for you ASAP
Please send us an email with the following information:
- Your name
- Order number
- Product name and code (this can be found on your order confirmation email)
- Description of the fault
You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible.
Returns
How do I return?
-
1
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
-
2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
-
3
Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.
-
4
You'll get an email once we receive your returned item.
You can return your items via the returns portal, by clicking the link below; it’s fast, trackable & cost effective.
You’ll need to cover the cost of postage for your return; you have 28 days, from the day you receive it, to send something back.
Please use the address label provided via the portal, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Orders & Shipping
Returns and Refunds
Returns
How do I return?
-
1
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
-
2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
-
3
Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.
-
4
You'll get an email once we receive your returned item.
You can return your items via the returns portal, by clicking the link below; it’s fast, trackable & cost effective.
You’ll need to cover the cost of postage for your return; you have 28 days, from the day you receive it, to send something back.
Please use the address label provided via the portal, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only.
Ready to Return? Click here.
We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).
For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.
Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information
- Your name
- Order number
- Product name and codes of the items you returned
- A picture of your proof of postage
You won’t be able to attach an image of the proof of postage just yet (unless you’re contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us.
Returns
1. OUR RETURNS POLICY
Orders placed between 17th November – 18th December 2022 need to be returned back by 15th Jan 2023. Orders placed on/after 18th December get the usual 28 days.
If you are a customer in the European Economic Area (EEA), you get 28 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process here.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
2. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here, and a member of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: [email protected]
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You`ll then receive a full refund as per the policy set out here.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Returns
How do I return?
-
1
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
-
2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
-
3
Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.
-
4
You'll get an email once we receive your returned item.
You can return your items via the returns portal, by clicking the link below; it’s fast, trackable & cost effective.
You’ll need to cover the cost of postage for your return; you have 28 days, from the day you receive it, to send something back.
Please use the address label provided via the portal, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!
Payments
We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.
If you're having issues applying a promo to your order, these are some of the things to check:
- Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
- Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
- Check for any exclusions, some of our promos exclude products from some categories on our website.
- If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
If you're still facing problems then please contact us with the following information:
- What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- What payment method you were trying (e.g. PayPal, Visa)
- A description of the problem and what time the problem occurred
Managing My Account
You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!
Log into your account, select payment details and either add, delete or edit your payment options.
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
47
53
47
47
93
2XL
39.5
55.5
39.5
39.5
99
3XL
43
58
43
43
105
4XL
44.5
60.5
44.5
44.5
111
5XL
47
63
47
47
117
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
16
104
86
111
18
110
92
117
20
116
98
123
22
122
104
129
24
128
110
135
26
134
116
141
28
140
122
147
International Conversion
16
44
42
12
16
L
18
46
44
14
18
XL
20
48
46
16
20
22
50
48
18
22
24
52
50
20
24
26
54
52
22
26
28
56
54
24
28
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
6
34
2
6
8
36
34
6
10
38
6
12
12
40
8
12
14
42
10
14
16
44
12
16
BRA
30C
65C
30C
8C
32B
70B
310B
10B
34B
75B
34B
12B
36B
80B
36B
14B
38B
85B
38B
16B
14
90B
40B
18B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
Customer Service Contact Us
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Legal & Data Protection
We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.
Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at [email protected].
BOOHOO TERMS OF WEBSITE USE
Last modified: 18/04/2023
These terms of use are entered into by and between you and boohoo.com UK Limited (“we,” “us,” or “our”).This document (the “Terms of Use”), together with the policies and terms referred to below, set out the rules for using www.boohoo.com ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.
1. Information about us
www.boohoo.com is a site operated by boohoo.com UK Limited. We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
2. Other applicable terms
ould you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Our Privacy Notice here (which sets out the terms on which we process your personal data)and our Cookie Policy here (which sets out information about the cookies on our site) will also apply to your use of our site.
3. Changes to these Terms of Use
We may revise these Terms of Use at any time by amending this page. All changes are effective immediately when we post them, and apply to all access to and use of our site thereafter. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. Your continued use of our site following the posting of revised Terms of Use means that you accept and agree to the changes.
4. Access to our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
5. Your account and password
You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. You agree that all information you provide to register with our site or otherwise, including, but not limited to, through the use of any interactive features on our site, is governed by our Privacy Notice here, and you consent to all actions we take with respect to your information consistent with our Privacy Notice. We have the right to disable any user identification code, password or account at any time, if in our sole discretion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
6. Your use of our site
You may use our site only for lawful purposes and in accordance with these Terms of Use. You may not use our site:
- in any way that breaches any applicable local, national or international law, regulation or code of practice;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- in any way that infringes any intellectual property right or right to privacy; and/or
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.
- You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.
7. Interactive services
We may from time to time provide interactive services to you on our site. For example, we may allow you to leave reviews of our products (subject to our content standards set out below). Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content (“User Content”) to our site or through our interactive services, you agree that we shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. Any User Content you post to our site will be considered non-confidential and non-proprietary. We may, from time to time, if we consider it appropriate, moderate any content that you provide through the interactive service provided on our site. However, we are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of boohoo.com UK Limited or our personnel. We are not responsible, or liable to you or any third party, for the content or accuracy of any User Content provided by any third parties. We also expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on [email protected].
8. Content standards
You must ensure that any and all information and material which you post to User Content and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. You are solely responsible for securing and backing up your content. User Content must not:
- contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any intellectual property right of any other person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
- disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
- be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that it emanates from us, if this is not the case;
- advocate, promote or assist any illegal activity or unlawful act; or
- contain any advertising or promote any goods or services or links to other websites.
We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject or remove a product review or any User Content, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review, but we are not obliged to publish any review or User Content. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage we suffer as a result of you breaching these content standards.
9. Viruses, hacking and other offences
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
10. Intellectual property rights
All intellectual property rights in our site, its entire content, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof), are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
These Terms of Use permit you to use our site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our site, except as provided in these Terms of Use. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
11. Our trade marks are registered
The word “boohoo” and the logos incorporating this word and/or our other logos displayed on our site are trade marks of boohoo.com UK Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. All other names, logos, products and service names, designs, and slogans on our site are the trademarks of their respective owners.
12. Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
13. No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely and any reliance you place on such information is at your own risk. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
14. Limitation of our liability in respect of your use of our site
Please note that we only provide our site and products for domestic and private use. You agree not to use our site or any of our products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours (including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity). If you are not a consumer you must obtain our prior written consent to purchase products from our site.
Please note that if you are not a consumer, we:
- exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
- we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
- we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation;
- waste of management or office time;
- any indirect or consequential loss or damage; or
- any liability or obligation we may have under any applicable consumer rights laws.
However, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
15. Our rights
If we determine, in our discretion, that there has been a breach of these Terms of Use, we may take such action as we deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as we reasonably feel is necessary.
16. Linking to our site
You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site; however we may withdraw such permission at any time and you agree to remove any link where we request that you do so. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:
- in a way that is not fair or legal or which damages our reputation or takes advantage of it;
- in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
- on a website that is not owned by you; or
- in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.
You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact [email protected].
17. Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites or any information or products contained on them. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
18. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
19. Termination
We reserve the right in our sole discretion, to restrict, suspend, or terminate your use or access to any of our site and/or discontinue any portion, feature, or content of our site or this Terms of Use at any time and for any reason without prior notice or liability. When reasonably feasible in our sole discretion, we will make reasonable efforts to provide notice of significant changes to our site. All provisions of the Terms of Use as to limitation and disclaimer of warranties, limitation of liability, boohoo.com UK Limited’s ownership rights and your representations and indemnities shall survive termination.
20. Waiver and Severability
No waiver by boohoo.com UK Limited of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of boohoo.com UK Limited to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
21. Entire Agreement
The Terms of Use, our Privacy Notice, any documents they incorporate by reference, and any additional terms you agree to in connection with our site constitute the sole and entire agreement between you and boohoo.com UK Limited regarding our site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding our site.
22. Applicable law
Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and we both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
23. Contact us
If you wish to contact us in respect of our site, please contact us at [email protected]. Thank you for visiting our site.
TERMS AND CONDITIONS OF USE
These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions. Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.
2. License
- Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited.
- Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
- Any rights not expressly granted in these terms are reserved.
3. Service access
- While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.
- We give no warranties as to the availability, performance or accessibility of the Website.
- Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.
4. Links and Advertisements
- Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
- We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.
- If you would like to create a link to this Website, you may only do so with our prior written consent.
5. Registration
- Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.
6. Disclaimer
- While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
- The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
7. Liability
- The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of goodwill;
- Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- Nothing in these terms and conditions shall exclude or limit our liability for:
- death or personal injury caused by negligence; or
- fraud; or
- misrepresentation as to a fundamental matter; or
- any liability which cannot be excluded or limited under applicable law.
- If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
- Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.
- 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
8. Indemnity
- You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
9. Termination
- We may at any time terminate or suspend any part of the Website without notice to you.
10. Governing law and jurisdiction
- These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms
- You agree and accept to be bound by the terms of our Privacy Notice.
Returns
1. OUR RETURNS POLICY
Orders placed between 17th November – 18th December 2022 need to be returned back by 15th Jan 2023. Orders placed on/after 18th December get the usual 28 days.
If you are a customer in the European Economic Area (EEA), you get 28 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process here.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
2. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here, and a member of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: [email protected]
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You`ll then receive a full refund as per the policy set out here.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Returns
How do I return?
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1
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
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2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
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3
Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.
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4
You'll get an email once we receive your returned item.
You can return your items via the returns portal, by clicking the link below; it’s fast, trackable & cost effective.
You’ll need to cover the cost of postage for your return; you have 28 days, from the day you receive it, to send something back.
Please use the address label provided via the portal, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!
privacy notice
Here at boohoo.com UK Ltd (‘boohoo’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by boohoo. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:
- The personal data we collect
- How we collect your data
- How we use your data
- Marketing preferences, adverts and cookies
- Links to other websites and third parties
- How we share your data
- Your rights
- Changes to this privacy notice
- How to contact us
Who is boohoo
boohoo is a leading online fashion retail company. We design, source, market and sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old consumers in almost every country in the world.
Boohoo.com UK Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “boohoo”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.boohoo.com website (the “website”) and boohoo app (the “app”).
Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.
Our commitment to you
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
- fulfil your order(s)
- keep you up to date with the latest offers and trends
- give you a better shopping experience
- help us to make our marketing more relevant to you and your interests
- improve our services
- meet our legal responsibilities
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
- Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
- Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
- Financial Data includes information such as: payment card details and bank account.
- Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
- Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
- Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other boohoo products and services used by you.
- Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
- Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
- Create an account or purchase products on our website;
- Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
- Enter a competition;
- Join a Boohoo loyalty programme;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
- Use the “refer a friend” function on our website; or
- When you log in to our website via social media.
- Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
- Third parties – we may receive personal data about you from various third parties, including:
- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
- Technical Data from affiliate networks through whom you have accessed our website;
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
How we use your data
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
- we have your consent to do so, or
- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
- the processing is in our legitimate interests and not overridden by your rights, or
- we have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data
Your personal data is used by boohoo to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
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Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
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To create an account and register you as a new customer (either directly or via social media). |
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To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection. |
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To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. |
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|
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To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. |
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To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. |
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To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. |
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To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. |
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To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. |
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See further details in the section ‘Marketing preferences, adverts and cookies' |
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To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. |
|
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To protect our customers, boohoo group companies and website from fraud and theft. |
|
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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how boohoo use any of your personal data, please contact our Data Protection Officer, Keri Devine at [email protected].
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Marketing preferences, adverts and cookies
Marketing - your preferences
We may send you marketing communications and promotional offers:
- if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
- by email if you have signed up for email newsletters;
- if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.
From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.
In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
- you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
- account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Cookies
Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.
Online ads
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target boohoo banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their . As an added privacy measure, you can also use the .
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.
Google will use data for ad personalisation when a customer provides consent. Please see Google’s Privacy & Terms site which provides further detail as to how google uses your personal data.
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.
Links to other websites and third parties
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
How we share your data
We may disclose and share your personal data with the parties set out below:
- where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
- to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
- third party service providers that we engage to provide IT systems and software, and to host our website;
- third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna) to process your payment to us. boohoo does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
- third party service providers that we engage to deliver goods you have ordered and to manage any returns;
- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
- analytics and search engine providers that assist us in the improvement and optimisation of our website;
- affiliate networks through whom you have accessed our website;
- to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
- to Klarna Bank AB, without limiting the aforementioned. We work with Klarna to offer you more online payment methods. Once you decide to use the payment method provided by Klarna, we provide Klarna with certain information about you, such as contact and order information, in order for Klarna to evaluate if it can offer its payment method and to tailor the payment method for you. The information is disclosed only if you choose to use Klarna’s services as your payment method. Klarna is responsible for all credit control, financing, administration and customer service in respect of the payment service it offers. The relationship between Klarna and you is regulated by Klarna’s own Customer Terms. By using Klarna’s services, you agree to the processing of your personal information by Klarna. Klarna is the data controller in respect of all information it collects once you have selected to use Klarna’s services as your payment method, and the use of your personal information will be governed by Klarna’s Privacy Policy here. Klarna has assured Boohoo that it complies with applicable privacy and data protection law in respect of your personal data;
- to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other boohoo group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other boohoo group companies and these third parties may retain a record of the information that we provide to them for this purpose;
- we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
- to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Worldpay
Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/
Your data and countries outside of Europe
The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.
Your Rights
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- request restriction of processing of your personal data
- request the transfer of your personal data
- object to processing of your personal data
- request human intervention for automated decision making
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at [email protected].
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at [email protected].
Request erasure of your personal data
This enables you to request that boohoo delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data
You have a right to ask boohoo to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at [email protected]. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
Changes to this privacy notice
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at [email protected].
This privacy notice was last updated on 23rd March 2020 (Version 1.8 FIN).
Boohoo.com UK Limited,
Registered Company Number: 05723154,
UK VAT Number: 185 4874 61.